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Shipping & Returns

General Shipping Information

Above Food Market ships products across Canada and the continental United States

Orders Across Canada and the United States

Shipping Fresh Products (Plant Based Meats, Plant-Based Dairy, and Plant-Based Bakery)

  • All fresh products orders are shipped via UPS express to ensure they arrive fresh to your door within 2 business days of shipping
  • All fresh products are packed in insulated boxes that use 100% biodegradable insulation derived from corn starch, and 100% recyclable cardboard
  • To ensure your products arrive fresh, orders placed after 3PM on Wednesdays will be fulfilled the following Monday. This ensures that products are never sitting in a courier's warehouse over the weekend
  • Fresh Product Orders over $250 ship free

Shipping Pantry Staples

  • All pantry staple orders are shipped via either UPS standard for the most cost effective option
  • Customers looking to receive their products faster can ops for UPS express shipping
  • Pantry Staple Orders over $150 ship free

Shipping Orders that Contain Both Fresh Products and Pantry Staples

  • At this time, orders containing both fresh products and pantry staples will ship separately
  • We are working with our packaging suppliers and logistics partners to develop a new offering that enables us to ship these products together in the future

Orders within the Greater Toronto Area

For orders to destinations within the Greater Toronto Area, we are pleased to offer affordable Same Day Shipping through Swyft.

  • All orders shipping to the Greater Toronto Area are placed before 12Pm EST will be shipped same day
  • All orders shipping to the Greater Toronto Area after 12PM EST will be shipped next day

Returns

We aim to deliver you your packages in a timely manner and in a safe and enjoyable condition. If you are unhappy with your order, receive damaged product, or have questions, please contact us via email at: hello@abovefood.com and we’d be happy to assist you.

Above Food Market is happy to offer refunds on returned orders that meet the following conditions

  • Item(s) must be unopened and in their original product packaging.
  • Customers must contact us within seven (7) days by email at hello@abovefood.com to initiate a return.
  • Item(s) must be shipped back within ten (10) days of the original delivery date. 

Once you have contacted hello@abovefood.com and have been given instructions, returns should be addressed to:

Above Food
54 Carnforth Rd
North York, ON
M4A 2K7

After a return is processed, customers will be refunded for the underlying value of the good returned.

Customers will not be refunded for any shipping fees already paid. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the products until we receive them.